Support

For help with TripGears, email:

What to include

The email address of your TripGears account.
Your phone model and its iOS or Android version.
What you did, what you expected, and what happened instead.

Please do not send your password. We will never ask for it.

Delete your account

To delete your TripGears account in the app, open the account menu at the top of the screen, choose Delete Account and confirm. Your phone needs an internet connection. The account and all its data are deleted from the service right away, including your vehicles, photos, trips and documents, and the app signs you out and removes them from your phone. If you signed in with Apple, TripGears' access to your Apple account is revoked too; if that cannot be done, your account is kept, the app tells you it was not deleted, and you can try again. If an Apple sign-in never finished, TripGears may hold nothing it can revoke; you can then remove TripGears yourself in your Apple Account settings, under Sign in with Apple. If you signed in with Google, deleting the account does not change your Google Account; you can remove TripGears from its third-party connections yourself. There is no undo.

If you no longer have the app, email support@tripgears.app from the email address of your account and ask us to delete it. You do not need to give a reason. We delete it within one month of your request and confirm by email when it is done.

Our database provider keeps up to seven daily backups, so your account data can remain in those backups for up to seven days after deletion. Your photos are not included in those backups. Our other providers can keep copies in their own backups for a limited time under their data processing terms. Signing out or removing the app from your phone does not delete your account.

Privacy requests

To get a copy of your data or correct it, email the same address from the address of your account. To delete your account, use Delete Account in the app or follow Delete your account above. The privacy policy explains your rights and how we handle your data.